Customer Service / Shipping Information
How we
get it to you.
From standard ground to overnight to will-call pickup at any of our 21 branches, here's how we get your order to you, when you need it.
Shipping methods
Four ways to get it there.
Choose your shipping method at checkout. Costs are calculated based on the option you select. Most orders placed on a business day are processed within 24 hours.
01 / Default
Ground shipping
Approx. 5 business days
Standard
Your order ships ground via the carrier selected at checkout. Estimated delivery times are shown during checkout.
02 / Faster
Priority & Expedited
Faster processing, not guaranteed
Not Guaranteed
Speeds up the processing of your order, but delivery times are not guaranteed. Not available on some large-quantity or multi-item orders.
03 / Fastest
Overnight shipping
Order by 12:00 PM PST, Mon–Fri
Guaranteed
The only guaranteed shipping method. Additional, non-refundable cost applies. Not available on all items.
04 / Local
Will-Call pickup
Next business day, when ordered by 3:00 PM PST
Free
Pick up your order at any of our 21 branch locations. Choose your branch at checkout, no shipping cost.
Pickup at Idaho Falls and Billings adds approximately 2 extra business days.
Good to know
The fine print.
A few things worth knowing about how we handle shipping, costs, and taxes.
01
Where do we ship?
We ship to all 50 states. At this time, we cannot ship outside the United States.
02
How are shipping costs calculated?
Shipping costs are calculated at checkout based on the method you select. The cost shown at checkout is an estimate. The correct charges are applied during fulfillment.
03
What about sales tax?
The sales tax shown at checkout and on your order confirmation email is an estimate. The actual tax is calculated when your card or account is authorized, and reflects applicable state and local taxes.
04
When will my order be processed?
Orders received on a business day are processed within 24 hours. We operate Monday through Friday, 7:00 AM to 5:00 PM PST. Operations are closed on all major US holidays.
Operating Hours
Open Monday through Friday.
Tacoma Screw Products operates 7:00 AM to 5:00 PM PST. Orders placed during business hours are processed within 24 hours. We're closed weekends and on all major US holidays.
7AM–5PM
Pacific Time
Mon–Fri
Business Days
24 hr
Processing Time
Closed
US Holidays
Need help?
Questions about an order?
For overnight orders, large-quantity questions, or anything urgent, please give our customer service team a call. We're happy to help walk you through it.