Summary
Tacoma Screw Products, Inc. (“Tacoma Screw,” “we,” “us,” or “our”) is a distributor of industrial products. We take the privacy of all visitors to our websites very seriously and are committed to protecting the Personal Data (as defined in this Privacy Policy) that we collect, use, disclose, and otherwise process in connection with our business and online services. We collect Personal Data primarily to process orders, provide service, run our website and mobile apps, and stay in touch with customers about products and pricing. We therefore set out in this privacy policy (“Privacy Policy”) our position and practices regarding Personal Data collected through our websites, including tacomascrew.com, and through other online services, electronic communications, forms, and other interactions that link to or reference this Privacy Policy (collectively, the “Services”).
This Privacy Policy applies to Personal Data that you provide directly to us, information that we collect automatically when you use the Services, and information that we may receive from third parties to the extent described in this Privacy Policy.
In plain terms:
- We do not sell your Personal Data for money.
- We use analytics and advertising services, including Google, that may qualify as "sharing" or "targeted advertising" under some state laws. You can opt out. See Your Privacy Choices and Rights.
- We offer the same privacy rights to every U.S. resident, regardless of which state you live in.
- Our website includes an AI chat assistant. It is software, not a person. See AI Chat Assistant.
This Privacy Policy explains the types of Personal Data we may collect, the purposes for which we may use that information, the circumstances in which we may disclose it to third parties, and the options that may be available to you with respect to your Personal Data.
Please read this Privacy Policy carefully. If you have questions about our privacy practices or wish to exercise a privacy right described in this Privacy Policy, please contact us using the information provided in the “Contact Us” section below.
This summary is for convenience only. The provisions of this Privacy Policy below govern. By using the Services, you acknowledge that you have had an opportunity to review this Privacy Policy.
Scope of This Privacy Policy
This Privacy Policy applies to certain personal information collected, used, disclosed, or otherwise processed by Tacoma Screw (“Personal Data”) used in connection with:
- Our websites, including tacomascrew.com, and online services including information collected when you register an account, place an order, request a quote, request other information, submit forms, interact with the careers section, or otherwise interact with us through our Services;
- The Tacoma Screw mobile apps for iOS and Android;
- Email and other electronic communications with us, including marketing emails and customer service correspondences, through any online forms, or through other electronic means;
- The AI chat assistant available on our website; or
- Other interactions with our Services, including information collected through Cookies and Similar Technologies when you visit or interact with our websites.
For purposes of this Privacy Policy, “Personal Data” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identified or identifiable individual or household, as applicable under applicable law.
This Privacy Policy applies to Personal Data that we collect directly from you, information that we collect automatically when you use our Services, and information that we obtain from third parties, as described in this Privacy Policy.
Our Services may contain links to websites, applications, or other services operated by third parties. This Privacy Policy does not apply to:
- Third-party procurement platforms and punchout catalogs (Ariba, Coupa, SAP, and similar), which are governed by the operator of that platform and by your employer's agreements;
- Third-party vending and inventory portals, which are governed by their own terms;
- Websites, applications, or other services operated by any third party that our Services may link to.
We encourage you to review the privacy policies or notices applicable to any third-party websites or services that you access through our Services.
This Privacy Policy also does not apply to information we collect about our employees or contractors in their employment capacity.
This Privacy Policy is intended to describe our general privacy practices. Certain privacy rights or protections may apply only to residents of particular states or jurisdictions, and the availability of those rights may depend on applicable law. Where required by applicable law, we will provide additional disclosures or rights to individuals covered by those laws.
A note on business information. Most of our customers are businesses. Information such as your work email, work phone, job title, and company shipping address is still Personal Data under this Privacy Policy and under most state privacy laws, and it will be treated as such for purposes of this Privacy Policy.
Information We Collect
Information You Provide to Us
We may collect Personal Data that you voluntarily provide to us, including when you create an account, place an order, request information, contact us, submit a form, participate in a promotion or other activity, or otherwise interact with us. Depending on the nature of your interaction with us, Personal Data we collect may include:
| Category | Examples |
|---|---|
| Identifiers and contact information | Name, business and personal email address, phone number, billing and shipping addresses, company name, or job title. |
| Account Information | Your Tacoma Screw account information such as usernames, passwords, account preferences, and other information associated with your Tacoma Screw account. |
| Commercial information | Transaction and purchase information, such as products or services considered, orders, quotes, returns, product interests, purchase history, auto-reorder settings, saved lists, vending, and will-call preferences. |
| Payment information | Payment information, such as payment card or ACH details, which are collected and processed by third-party payment processors on our behalf. We do not store full card numbers. |
| Credit and account application information | Business financial and trade reference information you provide when applying for terms. If an individual signs a personal guarantee, we also collect that person's name, home address, home telephone number, and Social Security number. |
| Communications | Messages and correspondences you send us, including information contained in emails, web forms, chats, or phone messages, including any attachments, photos, videos, documents, or any other content you provide to us; other inquires, requests, reviews, feedback, or other communications you submit to us. |
| Job applicant information | Resume, work history, references, and anything else you submit through our careers pages. |
| Preferences | Marketing subscriptions, default branch, communication preferences. |
| Other | Other information that you voluntarily provide to us in connection with your use of our Services or interactions with Tacoma Screw. |
We may combine information you provide through different channels or at different times in order to provide and administer our Services, maintain your account, process transactions, respond to your requests, and otherwise conduct our business.
Information Collected Automatically
When you visit or interact with our Services, we and our third-party service providers, such as advertising and analytics providers, may automatically collect certain information about your computer or mobile device, browser, and activity.
We may collect this information through use of cookies (a small text file sent by your computer each time you visit our site), pixels, web beacons, tags, scripts, local storage, log files, and other similar data technologies (collectively “Cookies and Tracking Technologies”), to receive and store certain types of information when you interact with us through your computer or mobile device.
Using these technologies helps us recognize you, customize your experience and make relevant marketing messages. The following is a list of some of the types of information we may collect automatically:
- Device and log data: IP address, browser type and version, operating system, device identifiers, referring and exit pages, pages viewed, search terms used on our site, timestamps, and general location inferred from IP address;
- Network and technical information, such as IP address, Internet service provider or mobile network information, and information about your connection to our Services;
- Usage data: How you navigate our site and apps, which products you view, cart activity, and interactions with emails we send, such as opens and clicks, links or features accessed, dates and times of visits, referring and exit pages, and other information about how you interact with our Services; and
- Cookies and Tracking Technologies: Such of these placed on or accessed through your device and the interactions associated with those technologies. For more information about these, see Cookies and Tracking Technologies.
We may use this information for purposes such as operating and securing our Services, understanding how our Services are used, improving our websites and services, detecting and preventing fraud or other misuse, and measuring the effectiveness of our communications and advertising, as described further in this Privacy Policy.
Information From Other Sources
We may receive Personal Data about you from third parties and other sources when permitted by applicable law. Depending on the circumstances, these third-party sources may include service providers, business partners, advertising or analytics providers, payment processors, social media platforms, and other third parties with whom you interact.
The information we receive from third parties may include the following:
- Business contact and firmographic data from commercial data providers;
- Business and consumer credit reporting agencies, and trade references, when an account applies for credit terms. If you are an owner or a personal guarantor, this includes a consumer credit report about you personally;
- Our Enterprise Resource Planning (“ERP”) systems and customer records, including orders placed by phone, in a branch, or through an outside sales representative;
- Transaction or account information, information about your interactions with our Services; or
- Advertising, analytics, or other services provided on our behalf, including our third-party service providers who tell us how our marketing campaigns performed.
We may combine information received from third parties with information we collect directly from you or automatically. We use and disclose information obtained from third parties as described in this Privacy Policy and as otherwise permitted by applicable law.
Aggregated and Deidentified Information
We may create or receive aggregated, statistical, or deidentified information from Personal Data. To the extent permitted by applicable law, information that has been deidentified or aggregated so that it cannot reasonably be used to identify an individual is not treated as Personal Data under this Privacy Policy.
We will maintain and use deidentified information in accordance with applicable law and will not attempt to reidentify such information except as permitted by law.
How We Use Your Information
Providing and Administering Our Services
We use Personal Data primarily to enable us to provide our Services to you, including for the purposes set forth below, as appropriate to the nature of your relationship and interactions with us:
- Process, fulfill, ship, invoice, and support your orders, including billing, payment, shipping, delivery, and returns;
- Provide quotes, product availability, and pricing specific to your account;
- Create and maintain your online account and authenticate you;
- Provide customer service and respond to your questions, including through the AI Chat Assistant;
- Evaluate credit applications and manage accounts receivable;
- Operate, secure, troubleshoot, and improve our website, mobile apps, and internal systems;
- Detect and prevent fraud, abuse, and security incidents, and protect the security and integrity of our websites, systems, networks, products, and services;
- Detect, investigate, prevent, and respond to fraud, unauthorized access, security incidents, and other potentially harmful, illegal, or unauthorized activity;
- Enforce our agreements, terms, policies, and other legal rights;
- Protect the rights, property, safety, and security of Tacoma Screw, our customers, employees, business partners, and others;
- Send transactional messages such as order confirmations, shipping notices, and service notifications, and other administrative or service-related communications;
- Send marketing communications about products, specials, and events, where permitted, manage your preferences, and about other information that may be relevant to you;
- Measure and improve the performance of our advertising and marketing;
- Evaluate job applications;
- Comply with legal obligations, including tax, export, product safety, and recordkeeping requirements;
- Maintain records necessary to investigate or resolve disputes, claims, or other matters;
- Establish, exercise, or defend legal claims and to obtain legal, accounting, or other professional advice; and
- Perform other activities necessary to provide the products and services you have requested to meet our contractual commitments to you.
You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in those communications or by contacting us as described in the “Contact Us” section. Opting out of promotional communications will not prevent us from sending transactional, administrative, security, or other communications that are necessary to provide services or otherwise permitted by law.
Business and Corporate Purposes
We may use Personal Data for legitimate business and operational purposes, including:
- Managing and improving our business operations;
- Conducting business analytics, planning, forecasting, and reporting;
- Managing relationships with customers, vendors, suppliers, and business partners;
- Auditing and maintaining business records;
- Evaluating or completing a proposed or actual merger, acquisition, financing, sale, reorganization, bankruptcy, or other corporate transaction; and
- Performing other activities reasonably necessary to operate and manage our business.
Other Permitted Purposes
We may use Personal Data for other purposes that are compatible with the purposes described in this Privacy Policy, that are disclosed to you at or before the time the information is collected, or that are otherwise permitted or required by applicable law.
Cookies and Tracking Technologies
We and our service providers may use Cookes and Tracking Technologies when you visit or interact with our Services. These technologies help us operate our websites, remember your preferences, understand how visitors use our Services, improve our websites and services, maintain security, and measure and personalize advertising and marketing, where permitted by applicable law.
Depending on the Services and technologies we use (including third party service providers), the types of Cookies and Tracking Technologies may include the following:
- Strictly Necessary. These are essential for our Services to function and improve your experience, including: account authentication, shopping-cart functionality, transaction processing, load balancing, security controls, and other functions necessary to provide the Services. These cannot be turned off through our website;
- Functional. These allow the website to remember your preferences, such as your default branch, language, display settings, or other selections you may have made.
- Analytics. These help us understand how the website is used so we can make improvements. The third parties currently providing these services for us are Google Analytics 4 and Google Tag Manager.
- Advertising. We and our service providers or advertising partners may use Cookies and Tracking Technologies to measure advertising effectiveness, understand interactions with our advertisements, and, where permitted by applicable law, deliver advertising that may be more relevant to your interests. These technologies may allow information about your activity with our Services to be associated with information collected about your activity on other websites or services. The third party currently providing these services for us is Google Ads.
Information Collected Through Cookies
Depending on the particular technology, information collected through Cookies and Tracking Technologies may include your IP address, device and browser information, identifiers associated with your device or browser, pages viewed, links or features accessed, referring and exit pages, dates and times of visits, and information about how you interact with our Services.
We may combine information collected through Cookies and Tracking Technologies with other information we hold about you. Where information collected through these technologies constitutes Personal Data under applicable law, we will treat it as Personal Data in accordance with this Privacy Policy.
Third-Party Technologies
Some Cookies and Tracking Technologies used on our Services may be provided by third parties, including analytics providers, advertising providers, social media companies, and other service providers. These third parties may collect information about your activities over time and across different websites or online services, subject to their own privacy policies and practices.
The specific third-party technologies used on our Services may change from time to time. Where required by applicable law, we will provide appropriate notice and choices regarding non-essential Cookies and Tracking Technologies.
Your Choices Regarding Cookies and Tracking Technologies:
You may have several options for managing Cookies and Tracking Technologies. These may include:
- Cookie Preferences: Depending on the Services you are using, you may have the option to use the cookie preferences link or consent management tool on our website that allows you to see the cookies in use, accept, reject, manage, and turn off analytics and advertising cookies or certain categories of non-essential Cookies and Tracking Technologies. Your choice is saved for that browser or tool and will apply as described in the applicable settings.
- Browser Controls: Most browsers let you block or delete cookies, or notify you before accepting certain cookies. Blocking some cookies will affect your ability to use parts of our website and our Services may not operate properly or may be unavailable. Because browser controls differ, you should consult your browser's settings or help documentation for information about the options available to you.
- Global Privacy Control: We honor the Global Privacy Control (GPC) browser signal as a request to opt out of targeted advertising and sharing.
- Google: You can use Google's Ads Settings and the Google Analytics Opt-out Browser Add-on.
- Industry Tools: The Digital Advertising Alliance (optout.aboutads.info) and the Network Advertising Initiative (optout.networkadvertising.org) offer opt-out tools for participating companies.
- Depending on applicable law, you may also have the right to opt out of certain processing associated with targeted advertising, the sale or sharing of Personal Data, or similar activities. Additional information about these rights and how to exercise them is provided in the “Your Privacy Choices and Rights” section of this Privacy Policy.
We do not respond to browser "Do Not Track" signals, which have no common standard.
Changes to Our Use of Cookies
The Cookies and Tracking Technologies used on our Services may change over time as we add, modify, or remove features, service providers, analytics tools, or advertising technologies. We may update this section of the Privacy Policy from time to time to describe material changes to our practices.
Where required by applicable law, we will provide additional notice or obtain consent before using Cookies and Tracking Technologies for purposes requiring such notice or consent.
AI Chat Assistant
Our website offers an artificial intelligence (“AI”) chat assistant (the “AI Chat Assistant”). You are interacting with software, not a Tacoma Screw employee. The AI Chat Assistant will identify itself as AI at the start of each conversation and any time you ask.
Availability. The AI Chat Assistant is available to signed-in customers only.
What We Collect in Chat. From your interactions with the AI Chat Assistant, we collect the messages you type, the AI Chat Assistant's responses, timestamps, and technical session data. If you are signed in, we also associate the conversation with your account so the AI Chat Assistant can reference relevant context such as your account number, default branch, and order or product details you ask about.
How We Use the AI Chat Assistant. We use the AI Chat Assistant to answer your questions, to route you to the correct Tacoma Screw employee, to review conversation quality and accuracy, including by automated means, to monitor for misuse and safety issues, and to improve the AI Chat Assistant and our Services.
Third-Party AI Processing. Conversations with the AI Chat Assistant are processed by a third-party AI service provider that generates responses on our behalf under a written agreement. That provider acts as our service provider and is not permitted to use your conversations for its own purposes, including training its models. Some of the Services and your interactions with the AI Chat Assistant are subject to the terms and conditions of our third-party AI service provider.
Retention. Chat data is deleted 90 days after a conversation's last activity. The transcript, the name, the email associated with your conversation session with the AI Chat Assistant, any escalation handoff record, our automated quality review of the conversation, and the related technical telemetry are all deleted together. We do not keep an archive. See the Data Retention section of this Privacy Policy.
Handoff to a Tacoma Screw Employee. If your question needs attention from a Tacoma Screw employee, or you tell us something on our website or app is not working, we may forward your conversation, or a summary of it, together with your contact information or other Personal Data, to the appropriate employee of Tacoma Screw. A copy thereof forwarded to a Tacoma Screw employee will be retained in that employee’s email and is retained in accordance with our normal email retention policies, separate from the 90-day retention period described above.
Do Not Submit Sensitive Information in Chat. Do not enter payment card numbers, bank account details, Social Security or other government identification numbers, health information, passwords, or any other Sensitive Personal Data to the AI Chat Assistant. If it is necessary for you to provide any such information, use our secure checkout service or contact us using the information provided in the “Contact Us” section below.
The AI Chat Assistant can be wrong. Responses are generated automatically and may be incomplete or inaccurate. Nothing the AI Chat Assistant says is conclusive or binding on Tacoma Screw, and, without limitation, shall not constitute a binding quote, offer, price or availability guarantee, nor engineering, safety, or compliance advice. Confirm anything that matters with a Tacoma Screw representative using the information provided in the “Contact Us” section below. See our Terms of Use and Conditions of Sale.
Your privacy rights described below apply to data collected from your interactions with the AI Chat Assistant in the same manner as any other Personal Data subject to this Privacy Policy.
Data Retention
Tacoma Screw retains Personal Data for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide and administer our Services, maintain business and transaction records, communicate with you, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our rights and interests.
The length of time we retain particular Personal Data may vary depending on the nature and sensitivity of the information, the purposes for which it was collected and used, our ongoing business needs, applicable legal, regulatory, tax, accounting, and reporting requirements, and whether the information is necessary to establish, exercise, or defend legal claims.
When Personal Data is no longer reasonably necessary for the purposes for which it was collected or otherwise required to be retained, we may delete, destroy, deidentify, or otherwise dispose of it in accordance with our applicable policies and procedures and applicable law.
In some circumstances, Personal Data may remain in backup, archival, or other systems for a period of time after we have deleted it from active systems. Where this occurs, we will maintain and protect the information in accordance with our applicable information-security practices and will delete or otherwise dispose of it in accordance with our retention and deletion procedures.
In general, Tacoma Screw intends to maintain and retain the following types of information for the retention periods set forth in the table below:
| Type Of Information | Retention Period |
|---|---|
| Tax and accounting records | 7 years plus the current year |
| Order and invoice records | Kept for the life of the customer relationship, and afterward for as long as needed to support warranty claims, product traceability, returns, and order history |
| Customer account records | Kept while your account is open and afterward. A closed or inactive account is marked as such rather than deleted, so that your history is available if you return and so we can meet our record-keeping obligations. You can ask us to delete it. |
| Credit application, personal guaranty, and trade reference records | At least 5 years from the last account activity. These are scanned and attached to the customer account, so they stay available if an account is later reactivated. Declined applications: 1 year. Paper originals are destroyed within 6 months of scanning. |
| Marketing preferences and suppression lists | Indefinitely, so we can honor your opt-out |
| Website and app analytics data | Up to 14 months, measured from the most recent activity associated with a browser or device. Event-level data from our mobile apps is retained for 2 months. |
| AI chat data | 90 days from the conversation's last activity |
| Job applicant records | 2 years; if hired, 3 years after employment ends |
| Backups | Kept on a rolling cycle of about five weeks. Our servers hold 7 daily and 5 weekly restore points, and our ecommerce platform holds 35 days of restore points. |
| System and security logs | Retention varies by system and is limited to what we need for security monitoring, troubleshooting, and fraud prevention |
The retention periods above are the minimum periods applicable in accordance with our standard practices under this Privacy Policy. However, several of our systems do not delete records automatically, so a record attached to a customer account may be kept longer than the period shown in the table above. In such event, the record is kept only for the purposes described in this Privacy Policy without additional notice in accordance with applicable law, and you can ask us to delete such Personal Data. When Personal Data is no longer needed, we delete or de-identify them. When we delete information, a copy may remain in our secure backups until those backups are overwritten in accordance with our normal backup cycle, which is currently about every five weeks.
Your Privacy Choices and Rights
Depending on your location and applicable law, you may have choices and rights concerning the Personal Data we collect, use, or disclose.
Several U.S. states give their residents privacy rights. Rather than treating people differently based on where they live, we extend the following rights to all U.S. residents:
- Know and Access. To confirm whether we process your Personal Data and receive access to such Personal Data upon request.
- Correct. To request that we correct inaccurate or incomplete Personal Data.
- Delete. To request that we delete Personal Data we hold.
- Portability. To receive a copy of Personal Data in a portable, machine-readable electronic format.
- Opt Out of Targeted Advertising, Sale, and Sharing. To tell us to stop using or disclosing your Personal Data for cross-context behavioral advertising, targeted advertising, sale, sharing, or similar processing activities.
- Opt Out of Profiling. To tell us to stop activities that produces legally or substantially similar effects to cross-context behavioral advertising. We do not currently engage in this kind of profiling.
- Third Party Possession. To request information about the categories of third parties to whom Personal Data is disclosed.
- Other Rights. To exercise other rights provided by applicable law.
- No retaliation. We will not deny you goods or services, charge you a different price, or provide a lower level of service because you have chosen to exercise a privacy right in accordance with this Privacy Policy.
How to Submit a Privacy Request
To submit a privacy request, contact us at the following:
[email protected] | 1-800-562-8192 | Tacoma Screw Products, Inc., Attn: Privacy, 2001 Center Street, Tacoma, WA 98409
You may also use another contact method identified in the “Contact Us” section of this Privacy Policy.
We will confirm receipt within 10 days and respond within 45 days. If we need more time, we will tell you why and may extend by an additional 45 days.
Verification. We may need to verify your identity before we act on any request. The information required for verification will depend on the nature of the request and the sensitivity of the information involved. For account holders, signing in is usually sufficient. Otherwise, we may ask you to confirm information we already have on file. We will not create new records about you just to verify a request.
Authorized agents. You may use an agent to submit a request on your behalf. We may ask the agent for written authorization and may ask you to verify your identity directly.
Appeals. If we deny your request, we will tell you why and how to appeal. To appeal, reply to our decision or submit a written appeal to: [email protected]. We will respond to an appeal within 45 days with a written explanation. If we deny your appeal, you may contact your state attorney general.
Marketing Choices
To make changes in connection with your receipt of marketing materials from Tacoma Screw, you may submit a request through any of the following options:
- Unsubscribe Link: Use the unsubscribe link in any marketing email.
- Email: Contact us through the email method described in the “Contact Us” section of this Privacy Policy.
- Postal Mail: Contact us by mail through the address described in the “Contact Us” section of this Privacy Policy to request to be removed.
If you have unsubscribed from any marketing materials, we will continue to send messages about your transactions, orders, and your account.
Additional Notes for Washington Residents
Washington residents may have privacy rights under applicable Washington laws, depending on the nature of the information involved, the Services provided, and Tacoma Screw’s legal obligations.
Washington law provides specific protections for certain types of information and activities, including consumer health data covered by the Washington My Health My Data Act, RCW 19.373.010 et seq. (the “MHMDA”). Tacoma Screw does not knowingly collect or use consumer health data as defined in the MHMDA. If Tacoma Screw collects, uses, shares, or sells consumer health data subject to the MHMDA, additional disclosures, consent requirements, rights, and obligations may apply. Those requirements may include rights to request access to or deletion of covered consumer health data and to withdraw consent to certain collection or sharing activities.
Any rights available to you under Washington law may be exercised by contacting us as set forth above or through another method described in the “Contact Us” section of this Privacy Policy. We will process requests in accordance with the applicable Washington law and any applicable exceptions.
Additional Notes for California Residents
This section applies to California residents to the extent Tacoma Screw is subject to the California Consumer Privacy Act, as amended, and its implementing regulations (collectively, the “CCPA”). Depending on the circumstances and subject to applicable exceptions, in addition to the general privacy rights set forth in this Privacy Policy, California residents may have the following additional rights:
- Right to Know. The right to request and receive information about the categories of Personal Data collected, disclosed, and shared in the past 12 months, which are described in Information We Collect and How We Share Information. Where required by the CCPA, you may also request specific pieces of Personal Data.
- Sensitive Personal Data. We collect payment and account credentials, which the CCPA treats as “sensitive personal information” (as that term is used in the CCPA). We use such information only for permitted business purposes such as processing your order and securing your account, and we do not use or disclose it for inferring characteristics about you. We therefore do not offer a "Limit the Use of My Sensitive Personal Data" option. Such sensitive personal information is not sold or shared, except as may be otherwise provided for in this Privacy Policy.
- Do Not Sell or Share My Personal Data. You may submit a request to limit sharing or selling of Personal Data through the methods above or another contact method identified in the “Contact Us” section of this Privacy Policy.
- Shine the Light. California residents may request information about disclosures to third parties for their direct marketing purposes. We do not make such disclosures.
Any additional rights available to you under the CCPA may be exercised by contacting us as set forth above or through another method described in the “Contact Us” section of this Privacy Policy. We will process requests in accordance with the applicable California law and any applicable exceptions.
European Union Right to Lodge a Complaint; Other International Jurisdictions
For European Union (“EU”) residents, if you feel that our processing of your Personal Data infringes on data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state where you habitually reside, your place of work or the location of the alleged infringement. If you are located outside of the European Union, you may have rights under privacy laws in the jurisdiction where you live.
Sensitive Information
The following information is considered “Sensitive Information” under this Privacy Policy: driver's license number, passport number, Social Security number, health or biometric information, precise geolocation, information about race, ethnicity, religion, political opinions, union membership, sexual orientation, criminal history, or other information treated as sensitive under applicable law. Except as otherwise expressly provided for in this Privacy Policy, we request that you do not provide us with any Sensitive Information. We do not need or want Sensitive Information. If you send Sensitive Information to us, intentionally or inadvertently, you are consenting to its use and processing in accordance with this Privacy Policy. If we discover that you have provided us with Sensitive Information, we will take commercially reasonable steps to delete them when we identify them.
Social Security Numbers. We may ask for a Social Security number only in one situation, specifically, when an individual signs a personal guarantee in support of a business credit account, so that we can identify that person with the credit reporting agencies. We will request that the Social Security number be provided only on the personal guarantee form itself, to be submitted to us by mail, by facsimile, or in person at a branch. We will never request that you send it to us by ordinary email or through chat (including the AI Chat Assistant).
Payment Information. Payment card and bank account information should only be entered into our secure checkout process or provided directly to our credit processing department. Please do not submit any such information by email or chat (including the AI Chat Assistant).
Security
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Data against loss, misuse, unauthorized access, acquisition, modification, or destruction, including encryption in transit, access controls, network monitoring, and security awareness training for our staff.
Depending on the nature of the information and the circumstances, our safeguards may include administrative, technical, physical, and organizational measures designed to protect Personal Data and our information systems. We may use measures such as access controls, authentication procedures, system monitoring, security controls, data protection technologies, and other safeguards appropriate to the nature of the information and the risks associated with its processing.
Despite our efforts, no method of transmitting information over the Internet or storing information electronically is completely secure. Accordingly, we cannot guarantee that Personal Data will never be accessed, acquired, disclosed, altered, or destroyed in an unauthorized manner.
If we become aware of a security incident involving Personal Data, we will respond in accordance with our applicable incident-response procedures and applicable legal requirements, including any applicable requirements to provide notice to affected individuals, governmental authorities, or other parties.
You are also responsible for taking reasonable steps to protect the security of your accounts and information, including maintaining the confidentiality of account credentials and using appropriate security practices when accessing our Services. You should inform us immediately if you believe your account has been compromised by using any contact method identified in the “Contact Us” section of this Privacy Policy.
Children
Our website, apps, and services are intended for business use and are not directed to children. We do not knowingly collect Personal Data from anyone under 18.
If you are under the applicable age of consent, please do not provide Personal Data through our Services without the involvement and permission of a parent or legal guardian.
If we learn that we have collected Personal Data from a child in circumstances where collection is prohibited by law, we will take reasonable steps to delete the information, subject to applicable legal requirements and exceptions.
If you believe a minor has provided us with Personal Data without your consent, contact us through any method identified in the “Contact Us” section of this Privacy Policy and we will delete them.
Third-Party Links and Services
Our site links to sites or applications we do not operate, including manufacturer sites, social media platforms, app stores, or other services that we do not operate or control. This Privacy Policy does not govern the privacy practices of third parties that operate those websites, applications, platforms, or services. We may also allow third parties to provide certain features, content, advertising, payment processing, analytics, or other services through our Services. We are not responsible for the privacy, security, content, or practices of third-party websites, applications, platforms, or services.
Where Your Information Is Handled
Tacoma Screw operates and provides the Services in the United States. We store and process Personal Data in the United States. By using this our Services and providing us with information, you consent to processing and storage of your Personal Data in the United States or on data storage servers .
Our service providers may access information from locations other than the United States. If Personal Data is transferred over international borders from the United States, Tacoma Screw will take steps reasonably designed to handle that information in accordance with this Privacy Policy and applicable law.
If you visit our site from outside the United States, understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those in the jurisdiction where you reside.
Our website and apps are intended for customers in the United States. We do not target the European Economic Area, the United Kingdom, or Switzerland.
Job Applicants
If you apply for a job with Tacoma Screw, we may use the information you provide to evaluate your application, communicate with you about it, and comply with employment and equal opportunity recordkeeping requirements.
We use a third-party applicant tracking system to receive and manage applications. That provider processes applicant information on our behalf as our service provider, and this Privacy Policy, not the provider's, governs what Tacoma Screw does with your application.
We do not use applicant information for marketing, and we do not sell it or share it for targeted advertising.
We keep and maintain applicant records for two years in accordance with this Privacy Policy. If you are hired, the information from your application becomes part of your employment record, which we keep for three years after your employment ends, and which is otherwise outside the scope of this Privacy Policy.
The rights described in Your Privacy Choices and Rights apply to Personal Data related to job applicant information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Services, information practices, technology, legal requirements, or other circumstances.
When we make updates, we will post the revised Privacy Policy on the applicable website or through the applicable Services and update the "Last Updated" or similar date shown at the beginning of this Privacy Policy and the version number.
Unless otherwise required by applicable law, the revised Privacy Policy will become effective when posted. If we make material changes to the way we collect, use, or disclose Personal Data, we may provide additional notice, such as by posting a prominent notice on our website, sending an email, or using another legally permitted method.
Your continued use of the Services after the effective date of the revised Privacy Policy means that you have been informed of the changes, subject to any additional consent or other requirements imposed by applicable law.
We encourage you to review this Privacy Policy periodically to remain informed about our privacy practices.
Contact Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. If you wish to submit any of the foregoing, or if you wish to exercise a privacy right available to you under applicable law, you may contact Tacoma Screw at:
Tacoma Screw Products, Inc.
Attn: Privacy
2001 Center Street
Tacoma, WA 98409
Phone: (253) 572-3444
Toll-free: 1-800-562-8192
Email: [email protected]
Submitting a Privacy Request
When submitting a privacy request, please clearly identify the nature of your request and provide sufficient information for us to understand and process it.
Please include your name and contact information and, if applicable, information that will help us identify your relationship or interactions with Tacoma Screw. We may request additional information when reasonably necessary to verify your identity and protect against unauthorized requests.