Updates to our website policies.

Now covers the website, our email, the Tacoma Screw mobile apps, and Bolt, the AI assistant. A new section explains what the assistant collects, how long a conversation is kept, and what happens when your question is passed to a person.

We state how long we keep each kind of record, and we extend the same privacy rights to every US resident rather than only to residents of states that require them. We do not sell your personal information.

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Returns now have a time limit. Requests must be made within 90 days of the invoice date, with an approval path for exceptions. Defective product, items shipped in error, and warranty claims are not affected by this limit.

Claims now have deadlines. Report shortages and concealed damage within 14 days of receipt, and billing or pricing discrepancies within 30 days of the invoice date.

We have added standard terms on warranty, liability, and when an order is accepted, which our previous version did not address. These limit what we are responsible for, so they are worth reading.

Claims may only be brought individually, not as part of a class or representative action.

We also state the returned check fee, how payments are applied, and what is required to set an account tax exempt. We removed two provisions that did not reflect how we do business: a security interest in goods sold, which we have never exercised, and a quantity variance allowance for machined parts, since customers receive the quantity ordered.

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Now covers the mobile apps and the AI assistant alongside the website. Adds terms on account security, acceptable use, intellectual property, and product information, and sets out the limits of our liability for the site itself.

It also explains that nothing the AI assistant says is a quote, a price or availability commitment, or engineering advice, and provides that claims may only be brought individually rather than as part of a class or representative action.

Read it below